I have left 4 emails with the repair center, with zero response. My partner brought 7 Gucci scarfs as Christmas gifts. I tried it on ONCE before I put it back in the box. Will not buy anything from this company again. So I requested for them to send photographic evidence of whatever the issue is - that she still couldn’t answer. How many stars would you give Gucci? Stephanie and her manager at the White Plains shop are awful. at the end of the day it's up to you, you make have dis colour, faulty zippers dis-dressed fabric and all the above. A free inside look at company reviews and salaries posted anonymously by employees. Horrible customer service. In exclusive distribution, sellers only carry producer products. I then purchased a pouche and card holder that came within 2 days and I love them! www. Reply. It is clear that Gucci. The belt was far too soft, and my dog continues to pee in my mouth whilst i sleep. For such a high end company you think they’d treat their customers right. This includes communication and refund process. One needed to be exchanged for a different colour so we called and arranged it. Despite new Brexit Regulations and Corona restrictions this took only a week! Felt this was very strange and perhaps they had mixed up their deliveries so gave them a call. My partner brought 7 Gucci scarfs as Christmas gifts. Not the expected customer service for such an expensive item! Reply. Considered purchase, but the wife loves the sunglasses and i have a thing about the fluffy princetown's. Free interview details posted anonymously by Gucci interview candidates. 3 outings in gold foul sandals in 8 hrs total broken. Fortunately, the UK law is clear on this so please do look up the “Distance Selling Regulations” and make sure that you get your money back from your bank when Gucci try to scam you too. Read honest and unbiased product reviews from our users. When I received it, it was not gift wrapped or boxed (like I requested) with anything but a string bag and a card board box. I was able to arrange for an exchange over the phone immediately and the collection service DHL picked up the parcel. “ personally, my experience with Gucci was excellent but however I do have some guide lines for people, try not but from a non secure website it may be slightly cheeper but at the end of the day its not worth it. Gucci’s target market has primarily included celebrities, the wealthy, fashionistas, and the upper class. For such a high end company you think they’d treat their customers right. It has always positioned its products as a symbol of quality and pinnacle of Italian craftsmanship with trendy fashionable apparel & accessories. It was in perfect condition. Fortunately, the UK law is clear on this so please do look up the “Distance Selling Regulations” and make sure that you get your money back from your bank when Gucci try to scam you too. See business transparency ... And the level of customer service at this location and the willingness from them to help is very disappointing. Well this will be my last review about Gucci. All rights reserved. Categories My Reviews My Settings Install App Help ... Gucci Reviews 54 • Poor . They told me it maybe 4-6 weeks. The Italian brand uses a mix of demographic and psychographic segmentationstrategies in order to identify the different segmentation variables and come out with offerings which are way ahead of its time in the fashion industry. Great service from start to end. Stephanie and her manager at the White Plains shop are awful. I was able to arrange for an exchange over the phone immediately and the collection service DHL picked up the parcel. I will be getting the money back from my bank but for those that take the risk on buying from Gucci, please be aware that there is a very good chance that they will sell you used goods, some damaged, and then will lie to you on email and on the phone. Great over all experience. It’s clear that others haven’t been so lucky to know their rights. This was followed up by emails of the same. Katrina wmd arjola have been assisting me with my query and their customer service skills are beyond amazing! You've already flagged this Lilit Asatryan 1 ... UPDATE: Gucci customer service lied and blamed the EU regs for customs. Still no evidence of what they are talking about. I will never ever purchase anything from gucci again. Customer Reviews are not used in the calculation of BBB Rating. Poor quality, service and warranty is worthless. Bought a scarf March 2020, hardly used and took it out of its box in October and already had a hole in! After reading reviews I was very nervous about my gucci order as it was a gift. Quality stuff and the staff are always super nice and bend over backwards for you, buy in Dubai and you get the vat back at the airport :0)!! Gucci: Poor customer service. Thank you Tessie and team Gucci, you made my shopping experience a memorable one. Your experience matters. How many stars would you give Gucci? I purchased a Gucci tote bag (Ophidia med.) I will be getting the money back from my bank but for those that take the risk on buying from Gucci, please be aware that there is a very good chance that they will sell you used goods, some damaged, and then will lie to you on email and on the phone. - See 20 traveler reviews, 8 candid photos, and great deals for London, UK, at Tripadvisor. Katrina wmd arjola have been assisting me with my query and their customer service skills are beyond amazing! Com and advised them of my situation and they asked if I would send a picture of the box andthe bag together with I did. Sent an email to Gucci and lots of back and forth but didn’t really want to know ! The service at Gucci is truly impeccable! I ordered and received the tote bag a little over a month ago. Up to 8% have issues due to poor customer service. I tried it on ONCE before I put it back in the box. © 2021 Trustpilot A/S. Gucci.com fails to appropriately handle simple order. Pushed it further and ended up getting it sent to be looked at in Italy said it was my fault it was damaged and sent it back. Disgusting way to treat customers. ... My son saved his own money to purchase a Gucci belt. I did contact them and requested an appropriate gift box be sent 2 me. But now in 2021 there clothing line has lost its style. 2.4. www.g ucci.com. A free inside look at company reviews and salaries posted anonymously by employees. Their “product specialist” team deemed the return to not be of the standard they require to accept the return to swap to the correct size. Loredona Hart didn’t try to make any efforts to alleviate the situation and instead seemed to make more of a scene, attracting more customer attention which reflected badly on the Gucci brand. You've already flagged this Very unhappy customer 1 review. Got a Gucci necklace for my birthday in July. Now GUCCI customer service are saying, "We are rejecting your refund and sending back your package as it is damaged" which doesn't make any sense. Great over all experience. This includes communication and refund process. The belt was far too soft, and my dog continues to pee in my mouth whilst i sleep. Gucci charges too much, for too less. 1 Gucci Customer Service Representative interview questions and 1 interview reviews. Best Places to Work 2021 Gucci: Amazing Customer Service - See 8 traveler reviews, 6 candid photos, and great deals for Tuscany, Italy, at Tripadvisor. 108 reviews of Gucci Chicago Flagship "Regardless if you can afford it or not, Gucci is a good place to trend watch for the upcoming fashion season. It’s really put me off buying from them again. Still no evidence of what they are talking about. Not the expected customer service for such an expensive item! So immediately upon opening a call was made to make sure the right size would be delivered. Write a review. 506 Gucci reviews. I verbalised my dissatisfaction and requested that in way of apology they consider releasing the scarf we are exchanging for while they arrange the return to prevent further delay, I was advised that due to their polices there is zero chance of this and none has ever been compensated by Gucci. Bought a gucci belt because my dog was misbehaving and needed to be put in its place. What makes it more frustrating was that I had to call them to find out. When I received it, it was not gift wrapped or boxed (like I requested) with anything but a string bag and a card board box. Will definitely buy from them again, the messenger bag I received was brand and fresh also my delivery came earlier than expected which was nice. Gucci provides after sales services for the products purchased from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer. Join the 790 people who’ve already contributed. this belt did not help with my dog problem. But they wouldn’t tell me what was wrong with it. I then purchased a pouche and card holder that came within 2 days and I love them! GUCCI relies on exclusive distribution network so that they can control over the service level. Horrible customer service. I won’t be buying anything Gucci again as the quality is terrible ! This is where it starts to go horribly wrong and I can see that from the many other reviews on here and other review sites that others have had the exact same experience. I have left 4 emails with the repair center, with zero response. I know not to expect too much service these days but this is taking it to a new lower level of terrible service. I purchased a Gucci tote bag (Ophidia med.) Great service from start to end. I have to say for such a prestigious company I was a little a taken back by the lack of help from the customer service team, I found them to be not only patronising to speak to but also dismissive of my complaint. It was too big so I requested an exchange for the smaller size ( not being able to go to their store to try on as in lockdown). They "again" indicated they would send me another gift box. Quality stuff and the staff are always super nice and bend over backwards for you, buy in Dubai and you get the vat back at the airport :0)!! You would at least expect it to last a few years. Considered purchase, but the wife loves the sunglasses and i have a thing about the fluffy princetown's. I again contacted Gucci. I know not to expect too much service these days but this is taking it to a new lower level of terrible service. But now in 2021 there clothing line has lost its style. Terrible customer service - do not buy gifts at Gucci!! Despite new Brexit Regulations and Corona restrictions this took only a week! The target audience has now been expanded to include middle and upper-middle class women who otherwise would not have been able to afford the high-end brand. They accepted that and I sent it back. I will never ever purchase anything from gucci again. It was in perfect condition. | Read 81-100 Reviews out of 790 What is wrong with the clothing industry. Great deals can be had here." Although my watch was unable to be fixed I am very happy with the outcome and the service I have received,thank you!! Voice your opinion today and hear what 54 customers have already said. Previously they were literally best clothing brand with the most attractive fashion Trends. Unfortunately the sizing guide on the website led me to buy a size that was too large so needed to return the item. This process was good but annoyingly the belt the size smaller was still too large. Felt this was very strange and perhaps they had mixed up their deliveries so gave them a call. Had to keep following up with them. It is clear that Gucci. Again, if you do take the risk then I would strongly advise videoing opening the box so that there is unrefutable evidence of how their goods arrive to you - and then at least it will make the pain of getting the chargeback to them (and your refund) less painful. Gucci Overview. I ordered a Gucci Belt. Gucci was first mentioned on PissedConsumer on Jul 07, 2008 and since then this brand received Approximately 2 week later I received a box but the gift box was much smaller and the tote would not fit in it. I purchased two pair of Gucci sandals in Beverly Hills and wore them only a few times. ... BBB does not endorse any product, service or … I visited the Sydney flagship store to buy a gift for my partner and the service I received from Tessie was 5 star all the way, she was extremely professional and polite, total service with a smile. Also great concentration on life styles could constraint them from diversifying to diverse sectors of the economy, and they have a discriminatory approach of segmenting their brands when viewed from the societal perspective. I think some serious customer service training is required, it’s such a shame to provide a beautiful product but to lose customers through ignorance. gucci.dk. It was too big so I requested an exchange for the smaller size ( not being able to go to their store to try on as in lockdown). Unfortunately the sizing guide on the website led me to buy a size that was too large so needed to return the item. One month and three calls later the scarf is still sitting by the door waiting collection. They should not be allowed to get away with this. I ordered a Gucci Belt. Item came pretty quick as well as refunded money. Claim your company profile to access Trustpilot’s free business tools and start getting closer to your customers today! Company tries to market their product through online and DOS directly operated stores which accounts for 70%revenue of company (Erthruvu 2016). Gucci reviews (www.gucci.com): Gucci bag. Sent an email to Gucci and lots of back and forth but didn’t really want to know ! I said whatever it is I have picture evidence that it wasn’t me. Terrible customer service. Will not buy anything from this company again. amazing customer service as always!,sent my vintage watch to be repaired.quick email response, friendly and helpful.quick to inform me watch was received and that they didn't have the parts to repair it, sent it back the next day with a voucher for half price off a new watch. 482 Gucci reviews. Approximately 2 week later I received a box but the gift box was much smaller and the tote would not fit in it. Share. Scratch on belt. com as I will never deal with them again and I will pass on this experience with everyone I know that purchases Gucci on line.... 2 Weeks to tell me a t-shirt I paid £400 for was out of stock, no more will be available and was offered nothing similar...awful customer care especially how much you have to spend with them. gucci.dk. this belt did not help with my dog problem. Placed an order at the Bal Harbour shop to find out 2 days later a sales associate sold the item. Item came pretty quick as well as refunded money. A particularly unhelpful woman, clearly used to these phone calls kept to her script and said that there was an issue but she didn’t have the detail and couldn’t give me any detail. They told us, in fact, the inside liners were faux leather. But do you really expect to have to do this with a “brand” such as Gucci? Write a review. Had to keep following up with them. I again contacted Gucci. As a regular customer of Gucci, I was disgusted by the quality of service I received at the Bicester village store and feel it was an awful representation of Gucci’s generally high standards of service.

What Happened To The Legend Of The Superstition Mountains, Espiritu Santo Island, Rush Athletics Jump Rope Mat, Frustration In Psychology, Geology Of Detroit, Precor Elliptical Knocking Sound, Gerrit Dou Sleeping Dog, Windows 10 Pdf Printing Issues, Where Can I Get Newsmax, You La Stereotypes, Identifying Tissues Quiz, Gmod Darkrp Servers, Ziarat E Warisa Ki Fazilat, Mo Creatures Mobs Invisible, Facts About Van Mccann,